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Practical Hints And Tips For Working With The FOS
article Customer Engagement

Practical Hints And Tips For Working With The FOS

Friday, 26 April 2024

At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.

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Streamlining The Resolution Of EQ’s Customer Complaints Using Industry-leading In-house MMX Software
article Customer Engagement

Streamlining The Resolution Of EQ’s Customer Complaints Using Industry-leading In-house MMX Software

Thursday, 25 April 2024

EQ’s proprietary complaints resolution platform, MMX, is now being used inhouse by Equiniti. This continuous first-hand experience of our software will provide both short and long-term benefits including first-class complaint resolution, optimal user experience, and ongoing product development.

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The EQ Experts Series - Danielle Baker
article Capital Markets

The EQ Experts Series - Danielle Baker

Thursday, 25 April 2024

In this Q&A Danielle Baker – Business Development Manager, Shareholder Services (UK) - lets us into her world and gives us an insight into her career and what it's like working for EQ.

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FCA Release Complaints Data For H2 2023
article Customer Engagement

FCA Release Complaints Data For H2 2023

Thursday, 25 April 2024

We review the latest complaints data from the Financial Conduct Authority. 

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All Employee Share Plans And The Impact Of A Merger Or Acquisition
article Employee Engagement

All Employee Share Plans And The Impact Of A Merger Or Acquisition

Wednesday, 24 April 2024

In the first of our series of articles about the impact of corporate actions on employee share plans, Graham Bull looks at mergers and acquisitions and identifies the key points to consider both from an employee’s and a company’s perspective.

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Employee Share Plans Update - April 2024
article Capital Markets

Employee Share Plans Update - April 2024

Tuesday, 23 April 2024

Other than the cut to the main rate of employee National Insurance from 6 April 2024, there were no new announcements in the March 2024 Spring Budget directly impacting employee share plans. However, there are a few previously announced changes taking effect from 6 April 2024, along with several on-going government consultations that could have an impact. We’ve picked out a few of these to look out for this year.

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