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FCA Holding Consultation On Improving The Complaints Reporting Process
article Customer Engagement

FCA Holding Consultation On Improving The Complaints Reporting Process

Tuesday, 17 June 2025

The Financial Conduct Authority launches Consultation paper CP25/13: Improving the complaints reporting process, what does this mean for the future of reporting and how company need to adapt?

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On Demand: EQ Shareholder Services Summer Update
video Capital Markets

On Demand: EQ Shareholder Services Summer Update

Friday, 13 June 2025

On the Wednesday 11th June 2025, we hosted our quarterly webinar with Thera Prins - CEO of EQ's Shareholder Services - and Anthony Hall - MD, Corporate Services.

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Five Things To Remember When Planning An AGM
article Capital Markets

Five Things To Remember When Planning An AGM

Wednesday, 11 June 2025

Annual General Meetings (AGMs) offering transparency and accountability to shareholders. But even the most organised companies can overlook some crucial details.

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Pensions Industry Using AI To Fight Back Against Pension Scams
article Retirement Solutions

Pensions Industry Using AI To Fight Back Against Pension Scams

Tuesday, 3 June 2025

Artificial intelligence (AI) has a key role to play in strengthening the pensions sector from fraud as cyber attacks become more frequent, more targeted and more sophisticated. The Pensions Regulator (TPR) and the Pension Scams Action Group (PSAG) have launched a new AI-driven tool to detect and take down fraudulent websites.

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Pension Dashboards: Provider Connection Progress Continues
article Retirement Solutions

Pension Dashboards: Provider Connection Progress Continues

Tuesday, 3 June 2025

On 17 April, Legal & General became the first UK pension provider to complete its connection to the pensions dashboard ecosystem. Since then, the number of providers that have completed their connection to it has continued to grow, marking a major leap forward in improving pension transparency and engagement for millions.

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EQ Experts Series - Cher Billins
article Employee Engagement

EQ Experts Series - Cher Billins

Monday, 2 June 2025

In this Q&A, we speak to Cher Billins, Resource Consultant in EQ Customer Resolutions, about the world of specialist resourcing and her career to date.

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