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article Capital Markets

2023 AGM Season Reflections

Monday, 18 December 2023

As one of a number of qualified company secretaries in the business, Anne-Marie hopes that these insights will help other company secretaries to consider corporate governance themes that can come to the fore and impact on voting at AGMs.

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Turning The Pensions Dashboards Delay To Your Advantage
article Retirement Solutions

Turning The Pensions Dashboards Delay To Your Advantage

Monday, 18 December 2023

With a little more time before pension schemes need to connect do dashboards, we explore the actions you can take, to get ready.

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Key Trends In The FCA’s Complaints Data Reveal The Work To Be Done By Firms Under The Consumer Duty
article Customer Engagement

Key Trends In The FCA’s Complaints Data Reveal The Work To Be Done By Firms Under The Consumer Duty

Thursday, 14 December 2023

With the H1 2023 FCA complaints data the last batch to be submitted before the Consumer Duty came into force in the summer, this will be the benchmark by which firms are judged when making improvements moving forward.

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Investing In Our People At EQ
article Capital Markets

Investing In Our People At EQ

Tuesday, 12 December 2023

People are at the heart of all successful businesses. Within an organisation they help create culture, strengthen belief, and build meaningful connections with clients and customers. That’s why we’ve invested in our colleagues more than ever.

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Ten Hot Topics For Company Secretaries – 2023/24
article Corporate Governance

Ten Hot Topics For Company Secretaries – 2023/24

Tuesday, 12 December 2023

In this briefing we take a look at ten key areas that company secretaries should be aware of as we enter 2024. Some of these are matters which have been on our radars over the past 12 to 18 months, and will continue to warrant close attention over the course of the coming year.

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Delivering A Global Solution To Benefit Local Consumers
casestudy Customer Engagement

Delivering A Global Solution To Benefit Local Consumers

Friday, 8 December 2023

Our client, an international retail bank, is deploying the MMX Enterprise Complaints Management platform in over 26 countries to create a global system that delivers locally tailored customer care.

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