EQ Views

Complaints Persist As Consumer Duty Looms

Wednesday, 22 February 2023

With the deadline for Consumer Duty compliance less than six months way, and expectations increase for financial services firms to put customers’ needs first, we review the latest FCA commentary on complaints data.

Customer Engagement

Gaming And Betting Industry Told To Work Harder On Vulnerability Data

Thursday, 9 February 2023

We preview the Government’s long-delayed white paper on gaming and betting reforms, and what this means for how operators gather, analyse and manage customer data.

Corporate Governance

Introducing EQ Advisory

Monday, 30 January 2023

2022 saw a year of changes for the EQ business. As part of our changes, we’d like to introduce you to the broader EQ Advisory business. Get to know Steve Harris, Wayne Slyfield, Anne-Marie Clarke, Isabel Richardson, Ian Smith, Matthew Jones, Sally Chandler and Madeline Cordes with our Q&A.

Customer Engagement

Prepayment Meters Under Scrutiny By Regulator And Government

Tuesday, 24 January 2023

As the use of prepayment meters comes under scrutiny, we look at whether they are responsible. In this article, we discuss the situation and consider the focus areas for development.

Customer Engagement

A Winning Approach To Consumer Duty

Tuesday, 17 January 2023

With the compliance deadline for Consumer Duty a little over six months away EQ explores some of the key issues that financial services firms should be working on right now – and why embracing the process will give you a competitive edge.

Capital Markets

How Employers Can Help Avert An Investor Confidence Crisis

Tuesday, 3 January 2023

EQ’s 2022 Shareholder Voice survey has revealed a growing wave of retail investors who lack confidence and control over their investments – and risk developing a phobia of equity ownership.