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Using Trouble-Shooting To Transform
article Customer Engagement

Using Trouble-Shooting To Transform

Thursday, 9 September 2021

Remediation is fundamental in highly regulated sectors. Explore the key stages of remediation analysis and understand how these lead to business transformation.

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Don’t Be Weak In Spotting Vulnerability
article Customer Engagement

Don’t Be Weak In Spotting Vulnerability

Thursday, 9 September 2021

We offer some guidance on how to identify vulnerability and ask "Is a definition of a vulnerable consumer really as simple as the FCA’s?"

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How To Prepare For Vulnerable Customers: Care At Scale
article Customer Engagement

How To Prepare For Vulnerable Customers: Care At Scale

Thursday, 9 September 2021

Anthea Coulter, Account Director, Hazell Carr considers why and how organisations should boost consumer and business debt management services now.

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Using Technology To Support Borrowers In Difficult Times
article Customer Engagement

Using Technology To Support Borrowers In Difficult Times

Thursday, 9 September 2021

Lenders can help individuals in the economic recovery. In the age of accountable business, regtech goes beyond FCA compliance, to deliver with purpose. So how can lenders help if borrowers aren’t currently spending? They can help manage the burden of backdated payments.

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EQ Gives Expert Comment On FCA Review Into Regulation Of ‘Buy-Now-Pay-Later’ Firms
article Customer Engagement

EQ Gives Expert Comment On FCA Review Into Regulation Of ‘Buy-Now-Pay-Later’ Firms

Thursday, 9 September 2021

EQ Credit Services’ Martin Kisby, Director of Compliance provides comment on the FCA’s announcement to review the unsecured credit market following ‘The Woolard Review’. The review comes after the use of buy-now-pay-later credit nearly quadrupled in 2020 to £2.7bn in 2020.

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Scaling Impossible Heights
casestudy Capital Markets

Scaling Impossible Heights

Friday, 3 September 2021

From kick-off to completion, it took only a month and a half to migrate Vodafone’s sizeable share register of 350,000+ shareholders with over half a billion records to Equiniti. The secret to such speedy success? Pulling out all the stops with thorough governance measures, concurrent workstreams, constant communication and detailed planning, preparation and organisation.

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