EQ Views

Paragon Case Study

Tuesday, 20 July 2021

EQ recently caught up with Lisa Mitchel from Paragon Bank, one of the latest businesses to become members of the Death Notification Service. Here’s what she had to say about why Paragon joined, and her thoughts on DNS overall.

Customer Engagement

How Is The Utilities Industry Preparing For A Bad Debt Crisis?

Wednesday, 14 July 2021

With increasing numbers of their customers falling into financial difficulty, utilities companies face a challenging winter of unpaid bills. But there is a solution – and it’s one that lies in a proactive approach combined with the right people and technology.

Retirement Solutions

Introducing The CDC Pension

Wednesday, 23 June 2021

EQ has recently been appointed the pension administration software supplier for the first Collective Defined Contribution (CDC) Pension Scheme in the UK. Des Hogan, EQ's Market Engagement Director, takes a closer look at what exactly a CDC pension is, and how it could change the pensions landscape in the UK.

Customer Engagement

Complaints Performance Reflects Upheaval In Consumer Credit And Home Finance Sectors

Thursday, 20 May 2021

EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.

Customer Engagement

Customer Experience And Bereavement - Three Key Areas Of Focus

Tuesday, 23 March 2021

Dealing with the loss of a loved one can be one of the most difficult and challenging times a family will ever have to face. As well as the emotional impact, many will find themselves in a place they have never been before with many aspects of what to do and how to do it unknown.

Employee Engagement

Engaging M&S Employees During The COVID-19 Pandemic

Wednesday, 17 March 2021

In a global crisis, how do you keep your workforce motivated and engaged, while making the strategic (and now crucial) switch to digital? It’s about clarity, creativity and – most importantly – putting employees’ wants and needs at the heart.