EQ Views
How To Spot And Help Vulnerable Customers
Monday, 1 July 2024How signs of vulnerability may typically present themselves and the ways organisations can address them, in their day-to-day dealings with customers.
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International Data Transfers And GDPR – What Pension Schemes Need To Know
Monday, 1 July 2024Cyber security continues to be a top priority for governments and regulators, both in the UK and abroad. In addition, with an estimated one in five businesses falling victim to cyber-related crime, organisations of all sizes are expected to look after their clients’ personal data, or risk severe financial punishment.
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Dividends: Motivating Shareholders To ‘Go Digital’ At Every Stage Of The Dividend Journey
Friday, 28 June 2024At every stage of the dividend journey, EQ is maximising the potential benefits of digital communication choices and share ownership. We’re prompting tens of thousands of shareholders, per year, to make the change to digital. And we’re reshaping the way they engage with their investments along the way too.
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EQ Monthly Bulletin - June 2024
Tuesday, 25 June 2024Keeping you up to date with industry changes and news impacting the world of share registration and employee share plans.
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FCA Complaints Data Highlights Progress And Challenges For Financial Services Firms Under The Consumer Duty
Tuesday, 18 June 2024Read our complaints data experts deep dive analysis of the FCA's complaints data, highlighting the key areas for financial services firms to work on to improve performance in line with Consumer Duty.
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Transforming Complaint Handling For Financial Services Organisations
Thursday, 13 June 2024As an example of the extraordinary trust and confidence our clients place in us, EQ Customer Resolutions has deployed Europe’s largest complaint handling system for one of the UK's major retail banks, reaching 70,000 users.
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