EQ Views
How Intelligent Automation Helps Create Lasting Loyalty
Wednesday, 29 July 2020Customer experiences are made up of ‘Moments of Truth’; when a person engages with your business through key touchpoints.
Read More
The History Of GMP Equalisation
Wednesday, 29 July 2020While GMP equalisation has been hanging over schemes for more than 30 years, the Lloyd’s case in the High Court set it squarely on the agenda. Many will be wondering just how we got to this point, so here is a whistle stop tour from there to here.
Read More
What Is GMP Equalisation?
Tuesday, 21 July 2020The complex matter of guaranteed minimum pensions (GMPs) may appear to have assumed a great deal of importance in no time at all. But just like overnight successes in the entertainment business, it’s taken years to get to where we are now.
Read More
How To Run A Successful ESG Investor Day
Monday, 13 July 2020Companies have traditionally run Capital Market Days (CMD) as a way for senior management to meet investors, in a slightly more relaxed approach, to talk about the broader direction of travel of the business in terms of strategy.
Read More
Putting Thoughtfulness And Company Culture At The Centre Of Customer Engagement
Tuesday, 7 July 2020There is no doubt that customer engagements have been more challenging recently as an influx of communications from anxious and vulnerable consumers coincided with huge operational upheaval as everyone began working from home.
Read More
GMP Equalisation - Made Simple Guide
Monday, 29 June 2020The matter of guaranteed minimum pensions (GMPS) may appear to have assumed great importance almost overnight, but in truth, it’s been a long time coming.
Read More