open navigation close navigation Menu
Operationalising Stage 4 Of The FCA’s Proposed Motor Finance Consumer Redress Scheme
article Customer Engagement

Operationalising Stage 4 Of The FCA’s Proposed Motor Finance Consumer Redress Scheme

Monday, 22 December 2025

In the last in our series on operationalising the FCA's Motor Finance Compensation Scheme, we review Stage 4 - Communicating redress outcomes and also look at how firms can manage the whole timeline. 

Read More
Operationalising Stage 3 Of The FCA’s Proposed Motor Finance Consumer Redress Scheme Calculation of Redress
article Customer Engagement

Operationalising Stage 3 Of The FCA’s Proposed Motor Finance Consumer Redress Scheme Calculation of Redress

Thursday, 20 November 2025

In our series on operationalising the FCA's Motor Finance Compensation Scheme, we review the different methodologies set out for Stage 3 - Calculation of Redress.

Read More
Operationalising Stage 2 Of The FCA’s Proposed Motor Finance Consumer Redress Scheme
article Customer Engagement

Operationalising Stage 2 Of The FCA’s Proposed Motor Finance Consumer Redress Scheme

Tuesday, 28 October 2025

In our series on operationalising the FCA's Motor Finance Compensation Scheme, we review Stage 2 – Liability Assessment, which sets out the steps firms would take to determine whether customers qualify for compensation.

Read More
Operationalising Stage 1 of the FCA Motor Finance Compensation Scheme
article Customer Engagement

Operationalising Stage 1 of the FCA Motor Finance Compensation Scheme

Thursday, 16 October 2025

Our EQ remediation experts set out the key steps and considerations for operationalising the first stage of the Motor Finance Compensation Scheme, and how to manage the tight timelines the FCA has mandated for this first phase.

Read More
Operationalising The FCA’s Motor Finance Compensation Scheme
article Customer Engagement

Operationalising The FCA’s Motor Finance Compensation Scheme

Tuesday, 14 October 2025

In the first of our article series, EQ's remediation experts examine the more surprising and unusual elements of the FCA's Motor Finance Compensation Scheme, and the challenges these present in turning theory into action. 

Read More
FCA Confirms Full BNPL Regulatory Deadlines
article Customer Engagement

FCA Confirms Full BNPL Regulatory Deadlines

Thursday, 14 August 2025

The FCA has confirmed that previously unregulated buy-now-pay-later (BNPL) products will come under their remit on 15 July 2026. We look at what this means for how lenders operate their businesses, and the new responsibilities they will assume under the new regime.

Read More
share-xx