EQ Views
Letting Customer Voices Be Heard
Monday, 21 February 2022The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. There are so many factors to consider when deciding how to improve communications between organisation and customer.
Read More
How To Empower Colleagues To Support Consumers
Monday, 21 February 2022The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. EQ looks at the many factors to consider when deciding how to improve communications between organisations and customers.
Read More
How To Prepare For Pensions Dashboards
Tuesday, 15 February 2022Many of the tools for building financial resilience are already available in existing employee benefit ranges but a lack of employee awareness of them is costing businesses.
Read More
2022 AGM Season Forecast | EQ
Monday, 14 February 2022Post-pandemic, every element of AGMs is open to innovation. Tech, location, timing – they’re all up for debate in the race to create an engaging experience for shareholders.
Read More
FCA Continues Customer Focus With New Consumer Duty Consultation
Tuesday, 25 January 2022EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.
Read More
2022 January Proxy Governance Update
Tuesday, 25 January 2022In our January 2022 Proxy Governance Update, the team from Boudicca from Equiniti review 2021 AGM activity and look ahead to the coming year.
Read More