EQ Views
Boosting Quality Of Service For A Leading Airline
Friday, 15 September 2023Discover how one leading airline is using passenger feedback data to improve customer service and build a reputation for excellence in the industry in our case study.
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The Trends That Shaped The Global IPO Market In Q2
Thursday, 14 September 2023Five key trends that shaped activity in Q2, that are also likely to continue to dictate the direction of the market in the coming months.
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2023 AGM Mid-Season Review
Thursday, 7 September 2023In this update, we provide a summary of voting for the 2023 AGM season (January to June inclusive).
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Introducing The EQ Net Zero Initiatives Report
Wednesday, 6 September 2023The EQ Net Zero Initiatives report provides unique data about your corporate shareholders’ position on carbon ‘net zero’ or ‘climate change’ initiatives, giving essential insights for sustainability-focused organisations.
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Utilising Complaints Management: A Strategic Pathway for Savings in the Rail Industry
Tuesday, 5 September 2023We demonstrate the pivotal role of specialised complaints management systems in driving efficient complaint resolution processes and explore ways through which effective complaints management, translates into substantial long-term cost savings.
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Transforming the Higher Education Complaints & Feedback Management Landscape
Friday, 25 August 2023The increasing number of complaints within the higher education sector has raised concerns about the overall quality of education and student experiences. EQ reviews how the introduction of a specialised complaints management system holds significant promise in addressing this issue.
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