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The Role A Specialised Complaints Management System Can Play Under The New Consumer Duty
article Customer Engagement

The Role A Specialised Complaints Management System Can Play Under The New Consumer Duty

Monday, 21 August 2023

The Consumer Duty adds an extra layer of responsibility to ensure fair treatment and transparency when dealing with consumers. EQ explores how using technology can help firms to effectively navigate these new regulatory requirements, while simultaneously enhancing customer satisfaction.

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EQ Shareholder Services Industry Monthly Update - August 2023
article Capital Markets

EQ Shareholder Services Industry Monthly Update - August 2023

Wednesday, 9 August 2023

Keeping you up-to-date with industry changes and news impacting the world of share registration and employee share plans.

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EQ Expert: Steve Banfield
article Capital Markets

EQ Expert: Steve Banfield

Wednesday, 9 August 2023

We caught up with Steve as part of The EQ Experts series that spotlights our talented colleagues here at Equiniti.

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Take Control Of your Investor Targeting Programme
article Capital Markets

Take Control Of your Investor Targeting Programme

Thursday, 27 July 2023

Ensuring that you have the best shareholder profile can be a complex task. Mark Robinson outlines six key steps to achieve successful investor targeting.

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EQ Monthly Bulletin - July 2023
article Capital Markets

EQ Monthly Bulletin - July 2023

Wednesday, 5 July 2023

Keeping you up-to-date with industry changes and news impacting the world of share registration and employee share plans.

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Managing Shareholder Questions At Your AGM For Effective Engagement
article Capital Markets

Managing Shareholder Questions At Your AGM For Effective Engagement

Monday, 26 June 2023

Client Director Madeleine Cordes advises on actions the Company Secretary can take to ensure that the Company is well-prepared for an AGM. Effective engagement with shareholders is particularly important at the Q&A section of the meeting.

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