EQ Views

National Grid Case Study

Tuesday, 9 May 2023

Following the acquisition of UK network operator WPD, EQ worked with National Grid to ensure the smooth roll-out of Sharesave plan benefits to all 7,000 new employees within just two months. Read the case study here.

Customer Engagement

FCA Releases Latest Complaints Data

Friday, 28 April 2023

As the FCA releases its latest complaints data, we look at how this can help firms ahead of the Consumer Duty.

Customer Engagement

Next Generation Complaint Management – The rise of AI (ChatGPT) and Automation Tools

Tuesday, 25 April 2023

The key to a successful complaint management strategy is having a process and dedicated complaints management system that lends itself to ease-of-use, accessibility, and timely communications. See how AI (ChatGPT) and Automation tools are part of the solution.

Customer Engagement

Motor Finance And Consumer Duty – Three Key Areas Of Focus

Tuesday, 25 April 2023

EQ reviews the FCA's three key areas for motor finance firms to focus on when implementing the Consumer Duty.

Customer Engagement

Designing Better Rectification and Remediation Programmes

Wednesday, 19 April 2023

Be prepared with our 7-step approach and methodology, proven to deliver successful rectification and remediation programmes.

Capital Markets

Equiniti Supports M&S’s Digital Share Ownership Transformation

Wednesday, 19 April 2023

Digitisation of the share registration industry is long overdue and is a change that EQ strongly supports. The recent M&S ‘Share Your Voice’ campaign aligns with our view of how the industry could be developed for the better; maximising the benefit to companies and shareholders.