EQ Views

Are You Mitigating Against The Sanction Risk?

Monday, 22 May 2023

As the war in Ukraine grinds on through its second spring, pressure is mounting on listed companies to be more proactive in cracking down on sanctioned investors.

Customer Engagement

Gambling Firms Should Turn Regulation Into An Opportunity

Friday, 12 May 2023

The Government’s proposed gambling reforms have prompted big headlines about the financial cost to the industry. But as customer care grows increasingly critical to brand value, does tighter regulation offer opportunities for forward-thinking firms?

Capital Markets

National Grid Case Study

Tuesday, 9 May 2023

Following the acquisition of UK network operator WPD, EQ worked with National Grid to ensure the smooth roll-out of Sharesave plan benefits to all 7,000 new employees within just two months. Read the case study here.

Customer Engagement

FCA Releases Latest Complaints Data

Friday, 28 April 2023

As the FCA releases its latest complaints data, we look at how this can help firms ahead of the Consumer Duty.

Customer Engagement

Next Generation Complaint Management – The rise of AI (ChatGPT) and Automation Tools

Tuesday, 25 April 2023

The key to a successful complaint management strategy is having a process and dedicated complaints management system that lends itself to ease-of-use, accessibility, and timely communications. See how AI (ChatGPT) and Automation tools are part of the solution.

Customer Engagement

Motor Finance And Consumer Duty – Three Key Areas Of Focus

Tuesday, 25 April 2023

EQ reviews the FCA's three key areas for motor finance firms to focus on when implementing the Consumer Duty.