EQ Views
Putting Thoughtfulness And Company Culture At The Centre Of Customer Engagement
Tuesday, 7 July 2020There is no doubt that customer engagements have been more challenging recently as an influx of communications from anxious and vulnerable consumers coincided with huge operational upheaval as everyone began working from home.
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GMP Equalisation - Made Simple Guide
Monday, 29 June 2020The matter of guaranteed minimum pensions (GMPS) may appear to have assumed great importance almost overnight, but in truth, it’s been a long time coming.
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Championing The Vulnerable In Utility Services
Monday, 9 March 2020The gap between good and bad customer service is widening in the utility sector. Both energy and water companies were identified as key culprits in overcharging customers and the CAB called for regulators to do more to tackle this growing problem, particularly with regard to vulnerable customers.
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2020 AGM Season Forecast
Thursday, 20 February 2020The ever-changing corporate landscape is making the AGM season a more uncertain time.
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Payroll Payments by Platform: A Shortcut to Value and Reliability
Wednesday, 5 February 2020A payroll platform could make managing your organisation’s international payments simpler, more reliable and cost-effective, argues Lisa Cowan, EQGlobal’s Director of Growth Strategy
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Living To Be An Octogenerian?
Monday, 20 January 2020The most common age of death for men has increased over the last four years, peaking in 2018. Stuart Simpson - Head of Equiniti Benefactor (our bereavement services that deal with more than 1,000 notifications of death in the UK each day) reflects on what this means for people.
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