EQ Views
Time To Forget What We Know About The ‘Average’ Customer
Friday, 18 September 2020Amid a rising tide of vulnerability and increased pressure from the FCA to design products and services accessible to all, now’s the right time to ditch what we know about the ‘average’ customer and embrace inclusive design.
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What Is The Difference Between GMP Rectification And GMP Equalisation?
Thursday, 3 September 2020If you thought you’d already dealt with guaranteed minimum pensions (GMPs), unfortunately, you have probably only just scratched the surface.
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How Do You Calculate GMP Equalisation?
Tuesday, 1 September 2020Few schemes had made adjustments to equalise GMPs. But the Lloyds Bank case confirmed that benefits must be adjusted to achieve GMP equality. It was also very clear that this should have been happening since the Barber judgment of 17 May 1990.
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How Intelligent Automation Helps Create Lasting Loyalty
Wednesday, 29 July 2020Customer experiences are made up of ‘Moments of Truth’; when a person engages with your business through key touchpoints.
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The History Of GMP Equalisation
Wednesday, 29 July 2020While GMP equalisation has been hanging over schemes for more than 30 years, the Lloyd’s case in the High Court set it squarely on the agenda. Many will be wondering just how we got to this point, so here is a whistle stop tour from there to here.
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What Is GMP Equalisation?
Tuesday, 21 July 2020The complex matter of guaranteed minimum pensions (GMPs) may appear to have assumed a great deal of importance in no time at all. But just like overnight successes in the entertainment business, it’s taken years to get to where we are now.
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