EQ Views
Letting Customer Voices Be Heard
Monday, 21 February 2022The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. There are so many factors to consider when deciding how to improve communications between organisation and customer.
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How To Empower Colleagues To Support Consumers
Monday, 21 February 2022The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. EQ looks at the many factors to consider when deciding how to improve communications between organisations and customers.
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2022 February Proxy Governance Update
Wednesday, 16 February 2022February's Proxy Governance Update looks ahead to the 2022 AGM Season through the lens of a key stakeholder group, the proxy advisory agencies.
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How To Prepare For Pensions Dashboards
Tuesday, 15 February 2022Many of the tools for building financial resilience are already available in existing employee benefit ranges but a lack of employee awareness of them is costing businesses.
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2022 AGM Season Forecast | EQ
Monday, 14 February 2022Post-pandemic, every element of AGMs is open to innovation. Tech, location, timing – they’re all up for debate in the race to create an engaging experience for shareholders.
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FCA Continues Customer Focus With New Consumer Duty Consultation
Tuesday, 25 January 2022EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.
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