EQ Views

How Can Utilities Firms Cope With The Debt Crisis?

Monday, 25 July 2022

Utilities companies are at the sharp end of UK plc’s response to the cost of living crisis. Facing a surge in customers struggling to pay their bills, they’re under close scrutiny from the regulators.

Customer Engagement

Are You Ready For The Gambling Reforms?

Wednesday, 13 July 2022

As the industry awaits the Government’s White Paper on gaming reforms, discover how EQ is helping gaming companies prepare for the potential data implications.

Exclusive Trend Analysis Reveals Need For Quality Over Quantity In Financial Services Firmsôçö Complaint Handling 800X600

Customer Engagement

EQ Exclusive Trend Analysis - FCA Complaints Statistics

Thursday, 30 June 2022

EQ examines how firms can improve their operational effectiveness in complaint handling, and enhance the complaint process for customers.

Customer Engagement

Using Data to Improve Complaints Handling

Friday, 22 April 2022

Our latest whitepaper for customer service and complaints professionals helps you to maximise the data you already hold to improve your complaints handling operations.

Customer Engagement

Building Regulation Around The Consumer

Wednesday, 23 February 2022

Anthea Coulter, Account Director at EQ Hazell Carr, looks at what firms can expect to be high up on the FCA’s consumer focussed agenda in 2022, and how they can get a head start on ensuring their operations can adapt to the changes.

Customer Engagement

Letting Customer Voices Be Heard

Monday, 21 February 2022

The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. There are so many factors to consider when deciding how to improve communications between organisation and customer.