EQ Views

Customer Engagement

Motor Finance And Consumer Duty – Three Key Areas Of Focus

Tuesday, 25 April 2023

EQ reviews the FCA's three key areas for motor finance firms to focus on when implementing the Consumer Duty.

Customer Engagement

Designing Better Rectification and Remediation Programmes

Wednesday, 19 April 2023

Be prepared with our 7-step approach and methodology, proven to deliver successful rectification and remediation programmes.

Customer Engagement

Complaints Persist As Consumer Duty Looms

Wednesday, 22 February 2023

With the deadline for Consumer Duty compliance less than six months way, and expectations increase for financial services firms to put customers’ needs first, we review the latest FCA commentary on complaints data.

Customer Engagement

Gaming And Betting Industry Told To Work Harder On Vulnerability Data

Thursday, 9 February 2023

We preview the Government’s long-delayed white paper on gaming and betting reforms, and what this means for how operators gather, analyse and manage customer data.

Customer Engagement

Prepayment Meters Under Scrutiny By Regulator And Government

Tuesday, 24 January 2023

As the use of prepayment meters comes under scrutiny, we look at whether they are responsible. In this article, we discuss the situation and consider the focus areas for development.

Customer Engagement

A Winning Approach To Consumer Duty

Tuesday, 17 January 2023

With the compliance deadline for Consumer Duty a little over six months away EQ explores some of the key issues that financial services firms should be working on right now – and why embracing the process will give you a competitive edge.