EQ Views
Practical Hints And Tips For Working With The FOS
Friday, 26 April 2024At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.
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Streamlining The Resolution Of EQ’s Customer Complaints Using Industry-leading In-house MMX Software
Thursday, 25 April 2024EQ’s proprietary complaints resolution platform, MMX, is now being used inhouse by Equiniti. This continuous first-hand experience of our software will provide both short and long-term benefits including first-class complaint resolution, optimal user experience, and ongoing product development.
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FCA Release Complaints Data For H2 2023
Thursday, 25 April 2024We review the latest complaints data from the Financial Conduct Authority.
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FCA Update For Motor Finance Firms On Financial Resources And Complaints Handling
Wednesday, 17 April 2024We summarise the FCA's recent update for motor finance firms where they set out their financial and operational expectations as their investigation into discretionary commission arrangements continues.
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Equiniti's Death Notification Service Reaches 500,000 Notifications: A Milestone Of Compassion And Efficiency
Wednesday, 14 February 2024Equiniti's Death Notification Service surpasses 500,000 notifications sent through the service. This highlights the service's efficiency and reliability, and underscores the compassion and sensitivity with which the DNS handles the delicate matter of death notifications.
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5 Reasons Why Complaints Management Is A Boardroom Issue
Thursday, 25 January 2024We examine how visibility of complaints and feedback at Board level can support business with both regulatory and ESG responsibilities.
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