EQ Views
Equiniti’s Death Notification Service – The Equiniti Employee Perspective
Wednesday, 30 April 2025Designed by Equiniti, the Death Notification Service (DNS) is a free and simple service, which allows customers to notify a number of member organisations of a person’s death, at the same time.
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Motor Finance Sector Holds Its Breath After Supreme Court Hearing
Friday, 4 April 2025Following the Supreme Court’s hearing on motor finance commissions, we look at the main points of contention for the case, and what to expect next from both Courts and the Regulator.
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High Demand For Services And Limited Resource: Should You In Or Outsource?
Wednesday, 12 March 2025When it comes to remediation, organisations are under pressure to demonstrate commitment to customers and to reassure the regulator and executive management. We look at whether in or outsourcing can provide the answer.
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Five Mistakes That Slow Down Remediation
Monday, 10 March 2025Common human approaches to problem solving often work against us when undertaking remediation programmes. Find out how to avoid the most common mistakes in our whitepaper.
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Complaints Handling Best Practice For BNPL Firms
Monday, 17 February 2025With full FCA regulation on the horizon for Buy-Now-Pay-Later (BNPL) products, we look at the what best practice complaints handling looks like for regulated businesses.
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Key Dates For The Motor Finance Industry In 2025
Wednesday, 29 January 2025EQ looks at the key dates facing motor finance firms in 2025 and how firms are being proactive in preparing their business operations for what lies ahead in what will be a challenging year.
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