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Supreme Court Delivers Commissions Verdict, FCA Reaction, And What Motor Firms Can Do Now
Wednesday, 6 August 2025The judges deciding that a fiduciary duty was not owed to the consumer by either lenders or brokers, reversing the Court of Appeal’s shock decision in October 2024, coming as a huge relief to the whole financial services industry. However, their finding that the Johnson/FirstRand relationship was unfair has thrown up more questions for the motor finance sector.
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The importance of partnerships in effective business operations
Wednesday, 9 July 2025In this article, Anthea Coulter examines the key role that partnerships play in creating the optimal operational model for your business.
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FCA Holding Consultation On Improving The Complaints Reporting Process
Tuesday, 17 June 2025The Financial Conduct Authority launches Consultation paper CP25/13: Improving the complaints reporting process, what does this mean for the future of reporting and how company need to adapt?
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Equiniti’s Death Notification Service – The Equiniti Employee Perspective
Wednesday, 30 April 2025Designed by Equiniti, the Death Notification Service (DNS) is a free and simple service, which allows customers to notify a number of member organisations of a person’s death, at the same time.
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Motor Finance Sector Holds Its Breath After Supreme Court Hearing
Friday, 4 April 2025Following the Supreme Court’s hearing on motor finance commissions, we look at the main points of contention for the case, and what to expect next from both Courts and the Regulator.
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High Demand For Services And Limited Resource: Should You In Or Outsource?
Wednesday, 12 March 2025When it comes to remediation, organisations are under pressure to demonstrate commitment to customers and to reassure the regulator and executive management. We look at whether in or outsourcing can provide the answer.
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