Login
Services for Individuals
Our client, an international retail bank, is deploying the MMX Enterprise Complaints Management platform in over 26 countries to create a global system that delivers locally tailored customer care.
Read More
With the news that Potter has won their case against Canada Square in the Supreme Court, EQ looks at what actions financial services firms can take to get ahead over the coming weeks and months.
Read More
Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology.
Read More
As one of the UK’s leading tour operators, our client uses our customer complaints and feedback technology to deliver more than just customer service efficiency – it’s also a vital feedback tool that’s helping them drive business improvements.
Read More
We look at 10 ways in which gambling firms can use complaints data to meet regulatory obligations, allow them to prioritise customer well-being, and take steps to mitigate the potential negative impacts of their services.
Read More
FinTechs are transforming the way we handle finances, offering speed, convenience, and access to services like never before. However, managing customer service and complaints remains key and here, we explore why fast-growing FinTech companies should take complaints seriously.
Read More