EQ Views
How To Address Dormancy On Your Share Register
Friday, 13 November 2020It is estimated that over 10 million people from across the financial services sector have lost track of their investments.
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5 Steps To Prepare Your Scheme For GMP Equalisation
Wednesday, 14 October 2020The pension industry still awaits further legislation and guidance to help navigate schemes through what is expected to be the most complex, multi-faceted industry-wide undertaking that they have ever had to face.
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Time To Forget What We Know About The ‘Average’ Customer
Friday, 18 September 2020Amid a rising tide of vulnerability and increased pressure from the FCA to design products and services accessible to all, now’s the right time to ditch what we know about the ‘average’ customer and embrace inclusive design.
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What Is The Difference Between GMP Rectification And GMP Equalisation?
Thursday, 3 September 2020If you thought you’d already dealt with guaranteed minimum pensions (GMPs), unfortunately, you have probably only just scratched the surface.
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How Do You Calculate GMP Equalisation?
Tuesday, 1 September 2020Few schemes had made adjustments to equalise GMPs. But the Lloyds Bank case confirmed that benefits must be adjusted to achieve GMP equality. It was also very clear that this should have been happening since the Barber judgment of 17 May 1990.
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How Intelligent Automation Helps Create Lasting Loyalty
Wednesday, 29 July 2020Customer experiences are made up of ‘Moments of Truth’; when a person engages with your business through key touchpoints.
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