EQ Views
How To Empower Colleagues To Support Consumers
Monday, 21 February 2022The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. EQ looks at the many factors to consider when deciding how to improve communications between organisations and customers.
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How To Prepare For Pensions Dashboards
Tuesday, 15 February 2022Many of the tools for building financial resilience are already available in existing employee benefit ranges but a lack of employee awareness of them is costing businesses.
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2022 AGM Season Forecast | EQ
Monday, 14 February 2022Post-pandemic, every element of AGMs is open to innovation. Tech, location, timing – they’re all up for debate in the race to create an engaging experience for shareholders.
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FCA Continues Customer Focus With New Consumer Duty Consultation
Tuesday, 25 January 2022EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.
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2022 January Proxy Governance Update
Tuesday, 25 January 2022In our January 2022 Proxy Governance Update, the team from Boudicca from Equiniti review 2021 AGM activity and look ahead to the coming year.
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Understanding Customer Data Insights
Wednesday, 19 January 2022Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.
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