EQ Views
FCA Releases Latest Complaints Data
Friday, 28 April 2023As the FCA releases its latest complaints data, we look at how this can help firms ahead of the Consumer Duty.
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Next Generation Complaint Management – The rise of AI (ChatGPT) and Automation Tools
Tuesday, 25 April 2023The key to a successful complaint management strategy is having a process and dedicated complaints management system that lends itself to ease-of-use, accessibility, and timely communications. See how AI (ChatGPT) and Automation tools are part of the solution.
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Motor Finance And Consumer Duty – Three Key Areas Of Focus
Tuesday, 25 April 2023EQ reviews the FCA's three key areas for motor finance firms to focus on when implementing the Consumer Duty.
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Designing Better Rectification and Remediation Programmes
Wednesday, 19 April 2023Be prepared with our 7-step approach and methodology, proven to deliver successful rectification and remediation programmes.
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Equiniti Supports M&S’s Digital Share Ownership Transformation
Wednesday, 19 April 2023Digitisation of the share registration industry is long overdue and is a change that EQ strongly supports. The recent M&S ‘Share Your Voice’ campaign aligns with our view of how the industry could be developed for the better; maximising the benefit to companies and shareholders.
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EQ Monthly Bulletin - March 2023
Wednesday, 29 March 2023The Primary Market Bulletin issued by the Financial Conduct Authority will be of interest to anyone who makes submissions to the FCA semi-regularly, with the addition of an extra layer of security when any submissions are made.
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