EQ Views

Using Data to Improve Complaints Handling

Friday, 22 April 2022

Our latest whitepaper for customer service and complaints professionals helps you to maximise the data you already hold to improve your complaints handling operations.

Employee Engagement

Employee Share Plans: Encouraging Further Engagement

Monday, 11 April 2022

In this article, as part of EQ’s Shareholder Voice Report, we explore employee share plans and how they can adapt in line with today’s workforce

Capital Markets

Meet Tomorrow’s Shareholder

Friday, 25 March 2022

EQ looks to the shareholders of tomorrow. Younger investors are becoming more prominent and could be set to surpass older generations in both size and influence.

Corporate Governance

Investors Expect Greater ESG Transparency From Companies

Wednesday, 16 March 2022

In this article, we look at ESG, and how investors feel companies could do more to explain their approach to ESG.

Capital Markets

AGM Logistics

Wednesday, 2 March 2022

In 2022, managing a pandemic has become business-as-usual and the question becomes longer-term: what do you want to achieve with your AGM and therefore what does it look like?

Customer Engagement

Building Regulation Around The Consumer

Wednesday, 23 February 2022

Anthea Coulter, Account Director at EQ Hazell Carr, looks at what firms can expect to be high up on the FCA’s consumer focussed agenda in 2022, and how they can get a head start on ensuring their operations can adapt to the changes.