EQ Views

Complaints Performance Reflects Upheaval In Consumer Credit And Home Finance Sectors

Thursday, 20 May 2021

EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.

Customer Engagement

Customer Experience And Bereavement - Three Key Areas Of Focus

Tuesday, 23 March 2021

Dealing with the loss of a loved one can be one of the most difficult and challenging times a family will ever have to face. As well as the emotional impact, many will find themselves in a place they have never been before with many aspects of what to do and how to do it unknown.

Employee Engagement

Engaging M&S Employees During The COVID-19 Pandemic

Wednesday, 17 March 2021

In a global crisis, how do you keep your workforce motivated and engaged, while making the strategic (and now crucial) switch to digital? It’s about clarity, creativity and – most importantly – putting employees’ wants and needs at the heart.

Capital Markets

When EQ Met Proxymity

Monday, 23 November 2020

We have partnered with Proxymity, an end-to-end proxy voting platform, to simplify and speed up the proxy-voting process.

Capital Markets

How To Address Dormancy On Your Share Register

Friday, 13 November 2020

It is estimated that over 10 million people from across the financial services sector have lost track of their investments.

Retirement Solutions

5 Steps To Prepare Your Scheme For GMP Equalisation

Wednesday, 14 October 2020

The pension industry still awaits further legislation and guidance to help navigate schemes through what is expected to be the most complex, multi-faceted industry-wide undertaking that they have ever had to face.